Avaya Intros Communications Architecture for Virtualized UC

Wednesday, 12 December 2012

Avaya has unveiled its new communications architecture for virtualized unified communications (UC) applications, Avaya Aura Virtualized Environment (Avaya Aura VE), to help businesses accelerate mobile collaboration applications across their organization. With Avaya Aura VE, businesses maintain the high reliability, simplicity and functionality of Avaya Aura – the company’s next-generation collaboration platform – while gaining flexible new options for deploying Avaya’s UC and customer service solutions in virtual architectures.

Avaya Intros Communications Architecture for Virtualized UC

Avaya Aura VE applications are designated as VMware Ready, which is VMware’s highest level of endorsement for virtualization technologies. More companies are choosing virtualization to reduce the complexity, equipment and costs of their IT operations. The critical next step is the virtualization of unified communications, with 70 percent of companies planning to virtualize their UC applications, according to Nemertes Research.

Avaya Aura Virtualized Environment—combined with Avaya’s expertise in open, mobile collaboration—helps ensure that the reliability, quality and availability companies rely on in Avaya hardware-based environments get delivered into the virtualized world.  Key Avaya Aura VE features include:

    Redundancy and resiliency

    A simplified, open path

    Agile customer service operations

With this announcement, businesses also have several flexible options for enhanced mobility and collaboration.  Businesses can choose full virtualization with Avaya Aura VE or continue with the dedicated hardware approach already offered by Avaya Aura. They can also combine virtualized and dedicated servers for application deployment. As another option, Avaya Collaboration Pods for Avaya Aura VE will be offered as pre-packaged, all-in-one UC solutions for virtualized storage, computing and networking.

Avaya Aura Virtualized Environment: Key Components

The Avaya Aura platform is comprised of the following components, now available in virtualized versions:

--Avaya Aura Communication Manager is the open, highly-reliable and next-generation communications foundation for Avaya’s UC solutions.

--Avaya Session Manager provides a SIP based core communications architecture for on-demand access to collaboration services and applications.

--Avaya Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with communications and business applications.

-- Avaya Aura Presence Services delivers scalable, high performance presence aggregation services.

--Avaya Agile Communications Environment enables application integration with business communications processes.

--Avaya Aura Call Center Elite is part of the company’s contact center suite, and the premier call-routing software for contact centers.