e-Governance Moving Towards Efficient Delivery of Services

Tuesday, 21 August 2012


If we look at its definition, the Electronic Governance (e‐Governance) is the application of information & communication technologies to transform the efficiency, effectiveness, transparency and accountability of informational & transactional exchanges with in government, between govt. & govt.
agencies of National, State, Municipal & Local levels, citizen & businesses, and to empower citizens through
agencies of National, State, Municipal & Local levels, citizen & businesses, and to empower citizens through access & use of information.

Thus, e‐Governance is the application of Information Technology to the Government functioning in order to bring about Simple, Moral, Accountable, Responsive and Transparent Governance.

And e‐Governance is also a highly complex process requiring provision of hardware, software, networking and reengineering of the procedures for Improving effectiveness and efficiency of delivery of services by using the information and communication technologies (ICT) like internet, mobile, etc and increasing the accountability and transparency in informational and transactional exchanges between various sources and users (e.g. Public, etc.) of information and transactions.

Thus e‐Governance is more than just a Government website presence on the internet. Political, social, economic and technological aspects determine the scope and success of existence of e‐Governance. It may include a broad range of services for many segments of society. The most common areas of e‐Governance application are electronic commerce and business regulations, taxation and revenue, law enforcement and courts, education, health and transport.

Components of e‐Governance in Today's Scenario

Government to Government communication (G2G);

Government to Business communication (G2B) and

Government to Citizens communication (G2C)

Evolution of e‐Governance

There is a global shift towards increased deployment of IT by various government agencies the world over and India is not an exception today. This took place in the nineties, with the advent of the World Wide Web. Amid an increase in Internet and mobile phone connections, global citizens started expecting and accessing more and more information and services online from governments and corporate organizations to further their civic, professional and personal lives.

This development provides us with abundant evidence of a new "e‐citizenship". The concept of e‐governance originated in India during the seventies with a focus on development of inhouse government applications in the areas of defense, economic monitoring and planning. Moving forward, various state government in India are set to move towards a better e-governance era and help the citizens gain from the IT in a better way.

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