After opening its full-fledged GIGABYTE Exclusive Service Centers in Mumbai and Ahmedabad earlier this year, GIGABYTE Technology (India) Pvt. Ltd has launched similar centres in Kolkata (West Bengal) and Kochi (Kerala). This is in line with its ambitious plan to enhance post-sales service quality and reach the country. Its New Delhi center is scheduled to be inaugurated shortly.
The Kolkata and Kochi centers are built approximately on a 1,500-squarefoot area and will act as service hubs for the country’s Eastern and Southern regions respectively. All GIGABYTE Exclusive Service Centers are located in, or are in close proximity to IT market hubs in the respective regions. This is aimed at helping GIGABYTE resellers / retailers provide faster and superior services to the end-customer.
Elaborating on the new GIGABYTE Service Centers, Sunil Grewal, Sales Director – India, GIGABYTE Technology (India), said, “After-sales service has always been a major focus area for GIGABYTE India, and we are consistently striving not only to meet, but also exceed, customer satisfaction and demands. Having our own Service Centers at different regions, capable of providing a ‘complete’ service solution, for end-users and channel partners based in these regions, was like a dream project for us, and which also involves a huge investment. We are really delighted that most of our planned centers are now open, and are sure, our customers will feel the same whenever they approach us for services.”
GIGABYTE’s service partner, Accel Frontline will also provide manpower support for the centers’ activities. GIGABYTE Exclusive Service Centers will work in tandem with the company’s over 30 Special Service Partners (SSPs); over 30 Accel Care Centers (ACC); and 24 ATRs. SSPs are basically GIGABYTE Premium Partners appointed as motherboard collection agents. ACCs and ATRs are collection points and replacement centers respectively, which are part of Accel Frontline.
Kolkata Service Center Address:
Central Plaza, B2 & B3, 2nd Floor,
Premises No. 41, Bepin Behari Ganguly Street,
Kolkata 700012.
Tel: 033-33160294 / 40033767
Kochi Service Center Address:
Devi Building, 2nd Floor, Door No. 28 / 2917,
A2 Ponneth Temple Road, Near Giridhar Eye Hospital,
Kadavanthra, Kochi 682020.
Tel: 0484-4035829
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