A city district consumer forum has ordered Nokia India to pay Rs 67,000 for indulging unfair trade practice for selling a defective phone to one of its customers. The company had failed to repair the defective phone or refund the price of the phone which one Rohan Arora of New Delhi bought in July 2007 for Rs 37,000.
The forum also held retailer Luthra Communications guilty of resorting to unfair trade practice.
"When the complainant (Rohan Arora) left the defective piece of good to its manufacturer, it was incumbent upon it either to remove its defect to satisfaction of the complainant or to refund its (mobile's) amount with interest. But opposite party did not bother to resolve such genuine request of the complainant.
"Hence we hold both the opposite parties (Nokia and the retailer) guilty for gross deficiency in service and unfair trade practice and direct them to jointly and severally refund the amount of the handset amounting to Rs 37,000 and to further pay a compensation of Rs 25,000 for supplying a defective good and thereafter not replacing the same or to remove its defect to his satisfaction."
"They shall also pay a sum of Rs 5,000 towards the cost of the proceedings," the bench presided by MC Mehra said.
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